Use Your Voice
We discussed communications in Week 5 and even suggested picking up the phone to resolve an issue instead of creating a long string of emails. We’re going to fine tune that.
Communication is the number one happiness challenger at work. While you can’t control other people’s communication including that of some of the big bosses, you can control your communication.
1. If you’ve sent more than 3 emails trying to resolve an issue with a co-worker or customer, it’s time to use your voice.
2. If it’s a co-worker, consider walking to their desk if you are in the same building to have an in-person conversation. If that’s not possible then pick up the phone and call them.
3. If it’s a customer call them to resolve the problem. Many customers will feel valued if you take the time to hear their issue.
Sometimes the real issue that’s trying to be resolved gets lost in translation in long email threads. When you actually discuss something then you can ask questions to make sure everyone is on the same page regarding the issue. Then at least everyone involved knows what needs to be resolved.
I can’t count the number of times a sentence or word was being interpreted differently between me and the person I was communicating with. When we had a conversation, that became apparent.
In both cases you may need to set a phone or in-person appointment. Our voice can be our best asset when we are trying to find solutions to problems.
Also remember conversations an go a long way towards our professional networking.